
The pumpkins aren’t even carved yet, but for marketers, it’s time to think ahead: Black Friday, Cyber Monday, Thanksgiving, Hanukkah, Christmas, and the New Year. Yep, holiday sales are in full swing—just look at the aisles of your local big-box store.
But here’s the good news: there’s still plenty of time to launch a user-generated content (UGC) campaign that collects tweets, reviews, photos, or videos from your customers and turns them into your holiday marketing engine.
And this year, it matters more than ever:
So if you want to boost engagement, brand awareness, product reviews—or all three—this holiday season, here’s your complete guide to doing it right.
Consumers trust real people more than brand messaging. Just look at these numbers:
UGC can be fun for consumers and brands alike, but it is also the secret sauce for trust, engagement, and sales.
Before diving into examples, here’s a strategy framework for the what, when and why when it comes to running a user-generated campaign.

Office Depot’s Elf Yourself has become a holiday tradition unto itself. Get this: the app -- for which people upload a photo of themselves and it gets superimposed on dancing elves -- was downloaded more than 92 million times. For Office Depot, Elf Yourself has been a powerful marketing effort, getting the brand in front of millions of people basically for free since people want to share their silly videos with their friends and family.

Ask your followers to create an image of themselves using an Instagram Stories holiday filter and post the image to Instagram using your hashtag in the caption. Then you display the entries. In the example below, people are sharing images of their watches, but you can use your imagination to see what kinds of photos you could collect.If you want to get more out of the campaign than just brand awareness, you could offer a prize. You’d link to a form in your bio where people would share their email address with you in exchange for a chance to win your prize. The link-in-bio option would also give you an opportunity to use automated email messaging to send special offers throughout the coming year.

In the example below, Tahoe South, a travel and visitors’ bureau, posted a photo and asked people to respond to it with an emoji. The only “content” users are sharing is their emoji craft, but it’s a fun and simple engagement post literally any kind of business could run. You could show off one of your products in a photo or video, or even post an image that features a statistic or makes a statement about your company and then ask people to respond with a comment or an emoji.To make the campaign more useful, offer a prize for the most creative use of emoji, or just pick a winner randomly. Use the link in your bio to post terms and conditions and, if you’re offering a prize, to collect email addresses.

If you're offering a prize, make sure you detail how you'll choose a winner, any age restrictions you might have, and information about how the prize will be distributed. Use our Terms and Conditions template and link to it from you bio.

Williams-Sonoma has tapped into the social media world’s love of food photography, and collected thousands of photos from bloggers, chefs and foodies who tag their photos with #mywilliamsonoma. Then, from Williams-Sonoma's Instagram bio, there’s a link to a gallery where you can view all the tagged images and videos. Williams-Sonoma is also betting you’re going to want to get some of their recipes and sale announcements by email, so they ask for an email address right at the top of the feed.

Use ShortStack's Interactive Instagram Gallery template so you can collect and display UGC and collect email addresses at the same time. You can use this kind of campaign to build email lists and then send your lists automated emails with special offers and announcements.

Another idea: Let's say, you wanted to do a UGC recipe contest, you’d use ShortStack’s Recipe Contest template and collect recipes and email addresses. As a bonus, the template has a built-in voting component so entrants would be motivated to share their entries with their friends, giving your business even more visibility.

Two Notes Audio is a company that makes audio-engineering equipment. They recently ran a hashtag contest where they asked people to show a photo of “You using your Torpedo hardware.” In just a few hours, Two Notes Audio had dozens of entries -- not bad for relatively small company -- and a nice collection of photos and videos showing their product in use.

A hashtag contest is so simple to run. All people have to do to enter is post a picture or video to Instagram and use your branded hashtag in the caption, just like in the example above. People who post an image or video using your hashtag are automatically entered to win. (If you plan to use any of the content you collect on your website or for any of your marketing efforts, make sure you get permission, first.)

Product reviews have been a UGC staple for years. Since as many as 70 percent of people rely on customer reviews to influence their purchases, it's a great idea to include reviews or comments from your customers in your marketing. Did you know 88 percent of people read reviews to determine the quality of a local business? (Source: Brightlocal.com)In the example below, Pestle & Mortar, a beauty brand, links to a review by tagging @blossom_bride and then linking to her review of their products. Brands should also be encouraging their customers to create and share reviews.

Link your customers to a template that makes it really easy for them to review your product. You can share the link on your website, in your email signature, and on your social channels. Then, display individual reviews throughout your website (which is what we do) or you could simply show them off all at once on a landing page, using our Testimonials template.

Show your customers you appreciate them for taking the time to leave you a review. If people leave you a public negative review on Facebook or Twitter, ask them -- also in public -- to contact you directly so you can resolve the issue. This is a great way to build trust.
Here are some trend-forward ideas you can launch this year:
Whether it’s growing your email list, getting reviews, or simply driving brand awareness, UGC is your holiday secret weapon.
And the best part? Every photo, video, or review you collect now can keep working for you long after the holidays are over.
So go ahead—pick one idea, launch it, and watch your customers become your best marketers this holiday season.
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