Are you using contests, sweepstakes, or giveaways to generate leads for your business? From traditional offline car raffles at your local mall to viral Instagram photo contests and beyond, this form of marketing has been used by businesses of all shapes and sizes for as long as any of us can remember.The sustained popularity of contest marketing comes from a proven psychological formula for success:
But despite the undeniable power of contests, a lot of brands are approaching them all wrong.
You need leads… contests get you leads… so you run a contest.This is how most brands approach contest marketing. You think of contests in isolation. As a separate entity from the rest of your marketing strategy. You choose a platform, pick a prize, come up with some rules, the leads start rolling in, and brand exposure spikes. But what happens to those leads once they enter your competition? Have you used the contest to qualify them? How does all of this tie into your other marketing activity and lead nurturing? Instead of running social media contests in isolation, think about creating a 12-month contest-marketing strategy that aligns with your greater business and marketing plan.
A contest marketing strategy isn’t just about contests… It’s more than that.This strategy brings together a succinct definition of your audience. It establishes goals, boundaries, and resource allocation. It maps out a timeline of events that neatly integrates with your social media, content, SEO, email, and advertising strategy.
A well-crafted contest marketing strategy understands the entire journey of your customer and it aims to impact the important milestones along that journey.
Here are some benefits of creating a contest-marketing strategy, rather than diving headfirst into running social contests:
So, creating a contest marketing strategy is important … how do you do it?
It’s essential that your contests are designed to attract your ideal customers, not just contest entrants. Creating a contest that gets lots of entrants is fairly easy, but thinking strategically about how you can find and engage with those people who will actually buy from you is much harder. By taking the time to research and define your target audience you increase your chance of success. One way to define your audience is to create a customer avatar or buyer persona. Marketing to avatars is 2-5 times more effective than targeting a generalist population. Your audience definition should be built using real data about your current customers - their demographics, problems, goals, interests, and online activity. Below is an example of a contest that spells out exactly who their target audience is on the registration page:
If you don’t have something to work toward you’ll never know if your contest marketing strategy has been successful. These are your goals. A clear and quantifiable goal, combined with a set of boundaries, helps your team make better decisions as they plan and deliver your strategy so things stay on track. How will you define success? What metrics matter? Is it more about the number of entrants to your contests, traffic to your website, leads for your sales team, followers on social media, or something else? You also need constraints - for your budget and resources - to make sure you and your team stay between the flags. When it comes to budget and resource allocation, how much will you invest in your contest-marketing strategy? What costs are involved? Who from your team will execute this strategy and what are they accountable for?
Is it more about the number of entrants to your contests, traffic to your website, leads for your sales team, followers on social media, or something else?
Once you have a definition of your audience, your strategy constraints, and a goal to work towards, you can start to plan ahead. For this step of the process we recommend planning your contest marketing strategy for a minimum of six months, but preferably 12 months in advance. Taking a holistic view of your strategy allows you to better align it with your overall marketing activity and how contests can fit into that ecosystem to aid the growth of your business. Planning ahead also helps you identify key events throughout the year that may be prime opportunities for running contests. For example, if you have a new product launching in August, use a contest to accompany the launch phase for that product and generate early sales. Or, let’s say your customers have a particular interest in an event like Valentine’s Day, this would be another great opportunity to customize a contest and create a spike in interest at a specific time of the year. See below a contest that used Father’s Day to engage with their customers:
We have found that quarterly contests are a good cadence. They are spread out just enough so that your customers don’t get contest-overload and disengage, and they are close enough together so that you maximize the lead generation and sales growth for the year.
Let’s say you decide to run four contests over a 12-month period - once a quarter. The next step is to come up with relevant offers you can promote for these contests. What are your entrants going to get excited about? Ideating contest offers is a balancing act. You want something of high perceived value with your customers, but it also needs to capture the essence of the contest concept or event, as well as aligning with the product or service you are trying to sell. One interesting approach to choosing an offer for your contest is to give entrants a choice. This is called a “Pick a Prize” contest:
If you are looking for some inspiration, check out this massive list of contest offers here: 106 Creative Prize Ideas for Your Next Contest
Cool, you’ve got your contest offers all ready to go. Now you need to decide which type of contest is going to complement your offer and encourage the most signups. When choosing your contest types, consider your audience. Where are they most active online? What content do they engage with? What sparks their curiosity? Here are some contest types to choose from:
Social media contests are tightly regulated. So if you want to make sure you don’t have your contest shut down or end up in legal trouble, it’s best to establish contest guidelines or rules. We’ve spoken about best practices for writing contest rules before, and even provided a comprehensive and up-to-date template for creating your own rules, so I won’t go into great detail about how to do that here. But it’s important to note that when creating your contest marketing strategy you establish a set of guidelines for your contests, adapt them to each individual contest, and make them readily available to your entrants.
A common mistake we see brands make when running contests is assuming that if they create a great contest then the rest will take care of itself. The best-performing contests are strategically promoted across multiple platforms. Promoting your contests is more than just sending out a few tweets, it’s a systematic and repeatable process that generates fast and sustained engagement throughout the duration of the contest. When creating your contest marketing strategy, identifying this process of promoting your contests is a critical element to consider. Given the steady decline of organic reach on Facebook and other social media platforms, we strongly recommend embedding your contest on your website and then promoting it on social media. Not the other way around! Here are some tips for promoting your contests that you can include in your strategy:
The metrics you track should provide a pathway toward achieving the goals you set in Step 2 of this strategy development. The key is to identify a core group of important metrics that essentially “add up” to equal the outcome you are trying to achieve. For example, if you want to get 50 sales meetings from your contests, how many entrants do you need to hit that number? Then, based on your conversion rates, how many page visitors do you need to attract to get that many entrants? So on, and so forth. By setting a baseline for these metrics and then tracking them over time, you are able to improve and optimize each component of your contest. The ShortStack Analytics platform provides tons of valuable data - such as traffic sources, entries, and view breakdowns - that will help with this. Here is a behind-the-scenes video:
There you have it, an 8-step process for creating a contest marketing strategy for your business. If you are investing in social media contests, make sure you do it right. Managed in the right way, contests tap into the essence of powerful marketing psychology and persuade your prospects to take action. But in isolation, your results will vary. A holistic contest marketing strategy that integrates and aligns with the rest of your marketing agenda will provide systematic leads all year round, rather than peaks and troughs. What’s stopping you from tapping into the power of contests?
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