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ShortStack FAQs

Your questions answered

CAN I TEST CAMPAIGNS OR SHOW THEM TO MY CLIENT/COLLEAGUES BEFORE PUBLISHING?

Yes, we have a few options. For those with access to your ShortStack account, they can view the campaign in your Campaign Builder. Or, you can publish your campaign as a standalone landing page and share the URL with the clients or colleagues that don’t have access to your account. If you’re using our Teams feature, you can share campaigns with the account admin.

CAN I CUSTOMIZE SHORTSTACK TEMPLATES?

ShortStack’s templates are professionally designed and fully customizable to fit your campaign and match your company’s branding. You can update the text and images, change the form fields, update the appearance using our Style Panel and the CSS Editor (available on the Business Plan and higher plans), and much more.

CAN I RUN WEEKLY, MONTHLY, OR YEARLY CONTESTS?

We suggest choosing a few different times a year to engage with your fans and run contests, create quizzes, send emails, etc. Why? Because repetition is important for brand awareness.

HOW DO I RUN A CONTEST ON INSTAGRAM?

Instagram does not allow campaigns to be published directly to their platform. However, you can publish your campaign as a standalone landing page or embed it on your website, then post a link to the contest in your Instagram profile description and direct entrants to the link to enter. Alternatively, you can run an Instagram hashtag contest where people enter by including the contest hashtag (hashtag contests are available on our Brand and Enterprise plans).

I WON'T RUN A CONTEST FOR A FEW MONTHS, CAN I PAUSE PAYMENTS UNTIL I NEED SHORTSTACK AGAIN?

Yes! We offer the ability to pause payments for up to 3 months. This is a great option if you run a contest every other month, or are taking a break for one reason or another. During the pause period, you will not have access to any part of ShortStack (entries, emails, the builder, etc), but you will not be charged. Your data will be stored and ready for your return!

HOW DO I SELECT A WINNER FOR MY CONTEST OR GIVEAWAY?

After you collect entries, you can choose a winner a few different ways. For entries collected into a ShortStack list, you could use our random entry selector to choose a random winner. For contests where entrants submitted a photo, video or text entry, you could determine a winner through public voting or ask a panel of judges (usually people at your company) to choose a winner.

Have a question not listed here?

Send us an email: theteam@shortstacklab.com.