Terms and Conditions

By using or accessing ShortStack, you thereby agree, (i) that you have read and understood these Terms and Conditions, and that these Terms and Conditions create a valid and binding agreement, enforceable against you in accordance herewith, (ii) to be bound by these Terms and Conditions, any terms, conditions or other policies of Pancake and any terms, conditions or other policies of Third-Party Websites, as each may be amended or supplemented from time to time without notice; and (iii) that your use of ShortStack shall comply with all applicable federal, state and local laws or regulations, and that you are solely responsible for your compliance with, familiarity with and understanding of any such laws applicable to your use. If you do not agree with any portion of these Terms and Conditions, you are prohibited from using or accessing ShortStack.

Additionally, and without limiting the foregoing, by using or accessing ShortStack, you represent and warrant that you: (a) are eighteen (18) years of age or older; (b) are not currently restricted from using ShortStack, or not otherwise prohibited from having a ShortStack account; (c) are not a competitor of ShortStack or are not using ShortStack for reasons that are in competition with ShortStack or any other product or service offered by Pancake; (d) have full power and authority to enter into and perform these Terms and Conditions, and doing so will not violate any other agreement to which you are a party; (e) will not violate any rights of Pancake, including intellectual property rights such as copyright or trademark rights; and (f) agree to provide at your cost all equipment, software, and internet access necessary to use ShortStack.

International Users. ShortStack is operated from the United States. If you are accessing or using ShortStack from outside the United States, you do so at your own risk and are solely responsible for compliance with all applicable local laws and regulations in your jurisdiction, including but not limited to data protection, privacy, and consumer protection laws. Pancake makes no representation that ShortStack is appropriate or available for use in all countries or jurisdictions. Access to ShortStack from jurisdictions where its content or use is illegal is prohibited. By using ShortStack from outside the United States, you acknowledge and agree that your data is transferred to and processed in the United States.

For users in the European Union, the United Kingdom, and Switzerland, the transfer and processing of your personal data is governed by Pancake's Data Processing Addendum ("DPA"), which incorporates Standard Contractual Clauses pursuant to applicable data protection law, including the EU GDPR, UK GDPR, and Swiss DPA. By creating a ShortStack account, you acknowledge and agree to the terms of the DPA, which is available at /data-processing/ and is incorporated into these Terms and Conditions by reference. In addition, Pancake Laboratories Inc. is certified under the EU-U.S. Data Privacy Framework ("DPF"), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework as administered by the U.S. Department of Commerce, and will maintain such certification for the duration of its provision of services. In the event of any conflict between these Terms and Conditions and the DPA with respect to the processing of personal data subject to EU GDPR, UK GDPR, or Swiss DPA, the DPA shall prevail.

Without limiting the generality of the foregoing or any other provision hereof, you acknowledge and agree, as follows:

• That the content, materials and other intellectual property contained or embodied in ShortStack are owned by Pancake and are protected by copyright, trademark and other similar laws. Solely for purposes of clarification, the foregoing acknowledgement does not include your intellectual property addressed in the Section "Copyright and Content Ownership" below;
• Not to transmit, send or otherwise post unauthorized commercial communications (such as spam) using ShortStack;
• Not to collect personal information, content or other information related to users of Third-Party Websites or ShortStack, except in accordance with (i) all terms, policies and rules of ShortStack, and (ii) all applicable federal, state and local laws, rules and regulations;
• Not to access ShortStack using any automated means, including, without limitation, harvesting bots, robots, spiders, or scrapers;
• Not to engage in multi-level marketing using ShortStack, including, without limitation, pyramid schemes and similar marketing concepts;
• Not to upload, use or disseminate viruses or other malicious code or other abusive scripts or processes;
• Not to solicit login, account or other personal information of another person or request or obtain access to an account of another person;
• Not to bully, intimidate, or harass any person;
• Not to post content that is hateful, threatening, or pornographic, incites violence, or contains nudity, graphic material, gratuitous violence or anything else found to be objectionable by Pancake in its sole discretion;
• Not to create, distribute, or promote content generated using artificial intelligence that is misleading, deceptive, defamatory, or designed to impersonate real individuals, including but not limited to deepfakes, synthetic media, or AI-generated misinformation; and not to use AI-generated content in any manner that violates applicable law or the rights of third parties;
• Not to disseminate any materials or advertisements or develop or operate any applications/Campaigns containing tobacco, alcohol, dating or other content the appropriateness of which depends on the age of the viewer or recipient, without appropriate and legally-sufficient age-based restrictions;
• Not to use ShortStack in any manner that is, or could reasonably be construed to be, unlawful, fraudulent, misleading, malicious, or discriminatory;
• Not to take any action that could disable, overburden, or impair the operation or availability of ShortStack, such as a denial of service attack;
• Not to facilitate or encourage any violations of this Statement;
• Not to make your ShortStack account or any portion thereof or the services provided thereby available to the general public or any portion thereof;
• Not to share a user login among multiple individuals. You agree and acknowledge that each ShortStack user will be identified by a unique username and password ("Login") and that a user's login may only be used by one (1) individual. Concurrent sessions using a single login are not allowed. Additional logins are available on plans that include team seats, in the quantity stated for your plan; additional seats beyond a plan's included allocation are not available for purchase on published plans, and Enterprise customers may negotiate additional seats as part of their agreement. You will immediately notify ShortStack in writing of any unauthorized use of your account, or other account-related security breach of which you are aware;
• Not to use your ShortStack account for file uploads, sharing, archiving, backup, mirroring or distribution sites;
• Not to use copyrighted, trademarked or other protected intellectual property without the written consent and authorization of the owner of such property;
• Not to copy, distribute or disseminate ShortStack or any portion thereof, and not to transfer ShortStack, or any portion thereof, to another person or "mirror" ShortStack, or any portion thereof, on any other server;
• Not to decompile or reverse engineer, or attempt to decompile or reverse engineer, ShortStack or any portion thereof;
• Not to remove any trademark, copyright or other proprietary notations, designation or notice from ShortStack; and
• Not to take any other action that could result in any damage or disruption to ShortStack, or that could otherwise result in any liability, damages, costs or expenses on the part of Pancake.

All media uploaded by you in connection with ShortStack shall be solely used for, and you hereby agree to solely use it for, your/your company's website or blog, your/your company's personal webpage on Third-Party Websites and any communication originating from the foregoing. If your use of ShortStack and your resource consumption is disproportionate to typical users with the same type of ShortStack account — including but not limited to excessive API calls, abnormally high data storage relative to plan limits, or automated bulk activity inconsistent with normal campaign use — Pancake reserves the right, in its sole discretion, to take one or more of the following actions: (i) contact you to discuss your usage; (ii) change your ShortStack account to another type that is commensurate with your use; or (iii) cancel or terminate your account. Except in cases where the disproportionate use involves illegal activity, fraud, or activity that threatens the stability or security of ShortStack, Pancake will make reasonable efforts to notify you before taking action under this provision. The prohibitions set forth above apply to you and to any person acting on your behalf or with your authorization. Pancake's inclusion of these prohibitions does not create, and shall not be construed to create, any obligation on the part of Pancake to monitor, detect, prevent, or remediate conduct by third parties, including third parties who interact with your campaigns.

ShortStack is provided for building interactive campaigns — contests, giveaways, forms, quizzes, and similar engagement experiences. You may not use ShortStack primarily as a general-purpose web host, or to publish pages whose main purpose is to host static content for search-engine ranking, link building, cloaking, or traffic redirection. We may suspend or terminate accounts that, in our reasonable judgment, use published campaigns chiefly as SEO or content-hosting vehicles rather than as genuine interactive experiences.

Security of the ShortStack platform is a shared responsibility. Pancake is responsible for the security of the infrastructure, application, and services it operates. You are responsible for the security of your account, your users, your campaign configurations, and the data you choose to collect. Pancake's security measures are described in the Data Processing Addendum and in Pancake's security documentation, available on request.

Without limiting any other provision of these Terms and Conditions, you are responsible for:

• Account credentials. Maintaining the confidentiality of all Logins associated with your account, using strong and unique passwords, and enabling multi-factor authentication where offered. You are responsible for all activity occurring under your account, whether or not authorized by you.
• User access. Provisioning access only to individuals who require it, assigning appropriate permission levels, reviewing access periodically, and promptly removing access for individuals who leave your organization or change roles. Pancake has no visibility into your personnel changes and no ability to determine whether continued access remains appropriate.
• Campaign configuration. Evaluating, enabling, and configuring the protective measures and entry-validation features made available within ShortStack, as described in the Usage Limits and Overage Charges section of these Terms and Conditions.
• Data you collect. Determining what information your campaigns collect, establishing a lawful basis for that collection, providing any required notices or consents to your audience, and complying with all laws applicable to that collection. You may not collect or submit Sensitive Data through ShortStack, as described in the Data Processing Addendum and the Privacy Policy.
• Integrations and endpoints. Securing any system you connect to ShortStack, including safeguarding API keys, securing webhook endpoints, and verifying request signatures where Pancake makes signing available.
• Contact information. Maintaining a valid and accessible email address on your account so that security, billing, and service notices reach you.
• Notification. Notifying Pancake promptly at support@shortstack.com upon becoming aware of any unauthorized use of your account, any compromise of your credentials, or any other security incident affecting your use of ShortStack.

Pancake has no obligation to monitor your account for misuse by your own users, to detect unauthorized access resulting from compromised credentials, or to assess whether your campaign configuration or collection practices are appropriate or lawful. Nothing in this section limits Pancake's obligations under the Data Processing Addendum.

By becoming a customer of Pancake and using ShortStack, Pancake hereby grants to you a revocable license to use ShortStack for the purposes set forth on ShortStack.com and subject to these Terms and Conditions and all other rules, regulations and policies imposed or adopted by Pancake in connection with ShortStack, which policies may be amended by Pancake at any time and without notice. Such license is freely revocable and terminable by Pancake at any time, without cause and in the sole discretion of Pancake. Without limiting the foregoing, this revocable license shall automatically be revoked and terminated upon any violation of these Terms and Conditions or any other rule, regulation or policy of Pancake. Upon revocation or termination of this revocable license, you shall, and hereby agree to, destroy any materials (electronic or otherwise) related to ShortStack that remain in your possession or control, and acknowledge that after such revocation or termination Pancake may deny your access to ShortStack and any other Pancake services in its sole discretion. Any information of a user whose license is revoked or terminated will be preserved or disposed of in accordance with the terms of the Privacy Policy of ShortStack. Any information you submit to Pancake is at your own risk of loss, and Pancake assumes no liability or responsibility therefor.

Pancake reserves all rights not expressly granted in this Agreement, including, without limitation, title, ownership, intellectual property rights, and all other rights and interest in ShortStack and all related items, including any and all copies made of the ShortStack website.

Additionally, you grant Pancake a nonexclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sublicensable, fully paid up and royalty-free right to us to copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyze, use and commercialize, in any way now known or in the future discovered, any information, content, ideas, concepts, techniques, data or suggestions submitted to ShortStack for the purpose of improving or modifying ShortStack or for the purpose of creating or developing a new service or product related to, arising from or ancillary or similar to ShortStack, without any further consent, notice and/or compensation to you or to any third parties.

This license does not extend to Personal Data, as that term is defined in the Data Processing Addendum, or to personal information about you as an account holder. Pancake will not use personal data or personal information to develop, train, or improve artificial intelligence or machine learning models except with your affirmative express consent, as described in the Privacy Policy.

Pancake reserves the right to investigate violations of any of these Terms and Conditions or any other policies of Pancake or ShortStack, or any other violations of any state, federal or local law, rule or regulation, and to pursue any remedy available to Pancake whether at law, in equity or otherwise. You hereby acknowledge and agree that Pancake may notify, involve and cooperate with law enforcement authorities in investigating and prosecuting users who violate these Terms and Conditions or any other policies of Pancake or ShortStack, and any other violations of any state, federal or local laws, rules or regulations. You further acknowledge and agree that Pancake has no obligation to, and does not, screen or monitor any users, information, materials or other content provided or made available through ShortStack, but has the right to do so at any time in its sole discretion. You further acknowledge and agree that Pancake may, in its sole discretion, remove or delete any entries, information, materials or other content, and terminate the account of any user, that violates these Terms and Conditions or otherwise posts, submits, or disseminates content that Pancake finds, in its sole discretion, to be objectionable.

You acknowledge and agree that Pancake may, in its sole discretion, cancel, suspend, ban, or terminate your Account if you breach these Terms and Conditions. Account bans are issued for explicit policy violations as described in the Account Banning for Policy Violations section of these Terms and Conditions. Pancake may refuse, in its sole discretion, to permit any use of ShortStack, and may refuse to permit any person to use ShortStack for any reason at any time.

Account Disablement for Non-Payment

If a scheduled payment cannot be collected, your subscription enters a dunning period of twenty-one (21) days, during which repeated attempts are made to charge the payment method on file. Your account remains accessible during the dunning period and your live campaigns continue to run. If payment is not collected by the end of that period, your paid subscription is cancelled and your account reverts to the free plan. Where your stored entries, active campaigns, or other usage exceed the limits of the free plan, your account will be disabled.

A disabled account retains all campaign data, entries, and assets, but live campaigns are deactivated and you will not be able to access or use the account until the outstanding balance is paid in full and your subscription is reinstated. You may self-export your data at any time before your account is disabled. To arrange payment and reactivation, contact support@shortstack.com. An account that remains disabled will be permanently deleted, and all associated data erased, ninety (90) days after it was disabled. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.

Account Banning for Policy Violations

Pancake reserves the right to immediately ban any account, without prior notice, where Pancake determines in its sole discretion that the account has been used in violation of these Terms and Conditions in a manner that poses a risk to the safety, security, or wellbeing of ShortStack users, third parties, or the general public. Policy violations that may result in an immediate ban include, without limitation, fraudulent activity, scam campaigns, click-bait schemes, gambling-related content, pornographic or sexually explicit content, and any other activity Pancake deems harmful or illegal. A banned account will be immediately deactivated and self-service data export will not be available. If you believe your account has been banned in error, or if you wish to discuss reinstatement, you must contact support@shortstack.com within thirty (30) days of the ban. Reinstatement of a banned account is not guaranteed and is subject to Pancake's sole discretion. Pancake will consider reinstatement only where the user provides a satisfactory explanation of how the policy violation will be remedied and Pancake is satisfied that future violations will not occur. If a banned account is not reinstated within thirty (30) days, Pancake reserves the right to permanently delete the account and all associated data.

Data Export and Return Upon Termination

Active accounts may self-export campaign data, entries, and associated assets at any time through the account dashboard. Upon termination of your account — whether initiated by you or by Pancake — your ability to self-export data will cease immediately. If your account is disabled for non-payment, deactivated under the Free Plan Usage Limits section of these Terms and Conditions, or banned for policy violations, you may request data export by contacting support@shortstack.com within thirty (30) days of disablement, deactivation, or banning. Pancake will make reasonable efforts to facilitate data export requests submitted within this window, subject to the reinstatement and review processes described above. After thirty (30) days, Pancake reserves the right to permanently delete all account data and has no obligation to retain or return any content, entries, or assets associated with a terminated, disabled, deactivated, or banned account. Pancake is not responsible for any loss of data resulting from account termination, disablement, deactivation, or banning, and you are solely responsible for maintaining backups of your account data while your account is active.

When opening your ShortStack account, a valid credit card will be required for billing purposes. You hereby allow Pancake to store (or cause a third party to store on behalf of Pancake) such payment information and agree to the following policies and procedures for payment of fees related to ShortStack. Immediately upon signing up for your ShortStack account, the fees associated with the first month of your ShortStack account will be billed to such credit card. Within one (1) or two (2) business days of each thirty (30) day anniversary of the date on which you opened your ShortStack account, the monthly fees associated with your ShortStack account for the following month will be billed to such credit card by Pancake in accordance with the then-current ShortStack pricing schedule. If you have subscribed to an annual plan, the fees associated with this plan will be billed to your credit card and renewed within one (1) or two (2) business days of the anniversary of your paid subscription date. If the credit card associated with your ShortStack account should expire, terminate, or any payment is otherwise rejected by the issuing company, the Account Disablement for Non-Payment provisions of these Terms and Conditions apply. It is solely your responsibility to ensure (1) that valid credit card information remains on file for your ShortStack account, and (2) that a valid email address remains on file for your ShortStack account for any communications from Pancake related to your account, including overage notifications and invoices.

All fees charged by Pancake in connection with ShortStack are exclusive of any taxes, levies, or duties imposed by any taxing authority, and you shall be, and hereby are, responsible for the payment of all such taxes, levies, or duties arising from your use of ShortStack. Without limiting the foregoing, Pancake is a non-European Union ("EU") company, Pancake and ShortStack are not registered with the EU, and no value-added tax or other taxes imposed by the EU are included on the invoice of any EU customers. Except as expressly provided in these Terms and Conditions, all payments made to Pancake in connection with your ShortStack account are non-refundable, and Pancake does not offer refunds or credits for partially used periods. Pancake may, in its sole discretion, provide a refund where (i) Pancake terminates your ShortStack account without cause before the end of a billing period for which you have paid in full, or (ii) you are seeking a refund otherwise specifically provided for by these Terms and Conditions or other written policies of ShortStack and/or Pancake then in effect and fully applicable.

Each ShortStack account plan includes a monthly Campaign View allowance and an Entry Storage limit — the maximum number of entries your account may store at any one time. Entry Storage is cumulative and does not reset each billing period; if the number of entries stored exceeds your plan's limit, overage charges apply as described below. Your usage is tracked on a per-billing-period basis and is visible within your account dashboard.

Campaign Views

A Campaign View is counted each time one of your campaign pages is loaded, regardless of the source, origin, or nature of the request, and regardless of whether the request originates from a human visitor, an automated process, a bot, script, crawler, scraper, preview or link-unfurling service, or a repeat request from the same party or device. A Campaign View is not counted each time an embed code loads on a webpage — only when a campaign is loaded.

Entry Storage

Entry Storage refers to any form submission or social media entry associated with your account, including imported comments or Instagram posts collected through a ShortStack Feed. An entry is counted regardless of the source, origin, or nature of the submission, and regardless of whether the submission is duplicative, incomplete, fraudulent, ineligible under your campaign rules, or generated by automated means.

Customer Responsibility for Traffic and Entry Integrity

You are solely responsible for the traffic your campaigns receive and the entries your campaigns collect, including traffic and entries generated by third parties, automated systems, bots, scripts, or coordinated or incentivized activity, and including activity you did not authorize, solicit, or anticipate. Campaign Views and stored entries arising from any such activity count toward your plan allowances and are subject to overage charges on the same basis as all other usage.

ShortStack makes available campaign configuration options and entry-validation features intended to help deter automated, duplicative, and abusive activity. Information about these features is available at /help/prohibit-fraudulent-and-spam-entries-with-fraud-filter-feature/. It is your sole responsibility to evaluate, select, enable, and configure these features appropriately for each campaign, and to monitor your campaigns and usage metrics through your account dashboard while campaigns are live. Pancake has no obligation to enable or configure any such feature on your behalf, to recommend a configuration, or to monitor, filter, screen, block, or otherwise police traffic directed to your campaigns by third parties.

Pancake does not warrant, and expressly disclaims any representation, that any protective measure, configuration option, or entry-validation feature will detect, prevent, deter, or eliminate automated, duplicative, fraudulent, or abusive activity in whole or in part. No such measure is or can be effective in all circumstances.

Campaign Design and Incentive Risk

You acknowledge that campaigns offering prizes, rewards, discounts, or other incentives may attract automated, duplicative, coordinated, or fraudulent activity, and that the likelihood and volume of such activity may increase with the value or desirability of the incentive offered. You are solely responsible for assessing the risk profile of each campaign you run — including the nature and value of any incentive offered, the channels through which the campaign is promoted, and the duration and reach of the campaign — and for selecting and configuring protective measures accordingly. You accept the risk that a campaign may attract activity in excess of your plan allowances, and you agree that the resulting Campaign Views and stored entries are chargeable in accordance with these Terms and Conditions.

Pancake does not review, assess, or advise on the design, incentive structure, promotion, or risk profile of your campaigns, and has no obligation to do so. Any information Pancake provides regarding protective measures is general in nature and is not a recommendation for, or an assessment of the adequacy of, any particular campaign configuration.

Traffic Anomalies and Protective Suspension

Pancake may, but is under no obligation to, monitor for anomalous traffic or entry volume and may in its sole discretion throttle, rate-limit, temporarily disable, or suspend any campaign or account exhibiting activity that Pancake reasonably believes to be automated, abusive, or disproportionate. Pancake may take such action with or without prior notice. Pancake shall have no liability arising from taking any such action, or from declining to take any such action, including for lost entries, lost campaign participation, or any consequence to your campaign. If you become aware of anomalous traffic or entry volume affecting any of your campaigns, you should contact support@shortstack.com promptly; however, your obligation to pay overage charges is not contingent on Pancake's response to any such report.

Billing Period and Reset

Your Campaign View allowance resets on the monthly anniversary of your account signup date. For example, if you signed up on January 15, your allowance resets on February 15, March 15, and so on. Allowances do not roll over — each billing period starts fresh with your full monthly allowance. If your signup date falls on a day that does not exist in a subsequent month (e.g., the 31st), the reset and any associated charges will occur on the last day of that month.

Overage Charges — Campaign Views

If your Campaign Views exceed your plan's monthly allowance, overage charges will apply and will be assessed on your billing period anniversary date. Excess Campaign Views are billed in units of 10,000, rounded up to the nearest unit.

Overage Charges — Entry Storage

If your stored entries exceed your plan's Entry Storage allowance, overage charges will apply and will be assessed on your billing period anniversary date. Excess stored entries are billed in units of 1,000, rounded up to the nearest unit. You may delete excess stored entries prior to your billing period anniversary date to avoid overage charges. Deleted entries are removed from your storage count immediately upon deletion. If you believe your count has not been updated following a deletion, you should contact support@shortstack.com for assistance.

Overage Payment — Monthly Plan Subscribers

For monthly plan subscribers, overage charges will be billed to the credit card on file for your account on your billing period anniversary date.

Overage Payment — Annual Plan Subscribers (Credit Card)

For annual plan subscribers who pay by credit card, Campaign View and Entry Storage usage is measured monthly and any overage charges are billed to the credit card on file on your billing period anniversary date. Annual plans do not pool Campaign View or Entry Storage usage across the year — each month has its own allowance.

Overage Payment — Annual Plan Subscribers (Invoice)

For annual plan subscribers who are billed by invoice, Campaign View and Entry Storage usage is measured monthly and any overage charges will be issued as a separate invoice via email on your billing period anniversary date. Payment on such invoices is due within thirty (30) days of the invoice date (Net 30). Annual plans do not pool Campaign View or Entry Storage usage across the year — each month has its own allowance. If an overage invoice is not paid by the due date, the outstanding balance will accrue to the following month's invoice. Pancake reserves the right to suspend or permanently close any account for which overage payments are not collected in a timely manner.

Pre-Suspension Notice

For annual plan subscribers billed by invoice, Pancake will provide twenty-one (21) days written notice via email before suspending or closing an account due to non-payment of overage invoices. It is your sole responsibility to ensure a valid and accessible email address is maintained on file with your account. Pancake shall have no liability for failure to deliver such notice resulting from an invalid, inaccessible, or outdated email address on file.

Overage Rates

Overage rates are based on your current plan and are set forth in the then-current ShortStack pricing schedule, available at /pricing/. Pancake reserves the right to modify overage rates at any time in accordance with the Modifications to ShortStack and Pricing section of these Terms and Conditions. There is no maximum overage charge — charges accrue based on actual usage in excess of your plan's allowance without cap. Pancake maintains usage tracking for Campaign Views and Entry Storage with reasonable accuracy for billing purposes. Pancake retains records of usage and associated charges independently of the underlying campaign data. Such records are retained following deletion of entries or termination of a campaign for the purpose of substantiating charges and resolving billing disputes, and consist of aggregate usage counts and billing data rather than the content of any deleted entry. If you believe your usage metrics have been tracked inaccurately, you must contact support@shortstack.com within thirty (30) days of the charge in question using the dispute process described in the Overage Dispute Process section of these Terms and Conditions. Notwithstanding the general disclaimers of warranty contained in these Terms and Conditions, Pancake will use reasonable efforts to ensure the accuracy of usage metrics used for billing purposes.

Overage Charges and Limitations of Liability

You acknowledge and agree that overage charges are a contractual payment obligation arising from your usage of ShortStack beyond your plan's allowance. Overage charges are not "damages" within the meaning of the Limitations of Liability section of these Terms and Conditions and are not subject to the liability caps set forth therein.

Free Plan Usage Limits

If you are on a free ShortStack plan and exceed your Campaign View or Entry Storage allowance, you are not subject to overage charges. However, Pancake reserves the right to take one or more of the following actions in its sole discretion, including immediately and without prior notice: (i) increase ShortStack branding displayed on your campaigns; (ii) reject new form submissions submitted to your ShortStack-created forms; or (iii) deactivate your account. Pancake may, but is not required to, notify you before taking any such action.

Alerts and Notifications

Pancake will make reasonable efforts to notify you by email before you reach your monthly Campaign View or Entry Storage allowance, when you reach your allowance, and when you exceed your allowance. Upon receiving notice that you have exceeded your allowance, you may choose to upgrade to a higher plan tier or continue on your current plan and incur overage charges. However, you acknowledge and agree that your obligation to pay overage charges is not contingent on receipt of such notifications, and Pancake shall have no liability for any failure to deliver such alerts. It is your sole responsibility to maintain a valid and accessible email address on file with your account.

No Adjustment for Automated, Duplicative, or Fraudulent Activity

Overage charges will not be waived, reduced, refunded, or credited on the ground that some or all of the underlying Campaign Views or stored entries were generated by automated means, were duplicative, were fraudulent, were ineligible under your campaign rules, or were otherwise unwanted by you. A charge is not "in error" and usage metrics are not "inaccurate" for purposes of the Overage Dispute Process merely because the activity giving rise to the charge was automated, duplicative, fraudulent, or unwanted. This section does not limit your right to dispute a charge on the ground that Pancake's systems failed to record actual platform activity accurately.

Overage Dispute Process

If you believe an overage charge has been applied to your account in error, you must contact support@shortstack.com within thirty (30) days of the date the charge occurred. Disputes falling within the No Adjustment for Automated, Duplicative, or Fraudulent Activity section of these Terms and Conditions are not eligible for review. If you believe a charge resulted from a change to overage rates of which you were not notified, you must contact support@shortstack.com within thirty (30) days of the date on which you became aware, or reasonably should have become aware, of such rate change, provided that in no event shall any dispute be submitted more than ninety (90) days after the date the charge occurred. For credit card subscribers, Pancake's billing system limits refunds to payments made within the preceding ninety (90) days. Valid disputes relating to charges made more than ninety (90) days prior to the dispute submission date are not eligible for a refund and will instead be eligible for a credit toward future billing, to be determined by Pancake acting reasonably and in good faith. For charges made within ninety (90) days, the remedy for any valid dispute — including whether a refund or credit is issued — will be determined by Pancake on a case-by-case basis, acting reasonably and in good faith. This payment window limitation applies to credit card subscribers only. Invoice subscribers are not subject to the ninety (90) day refund limitation; however, invoice subscribers must submit any billing dispute within sixty (60) days of the date the invoice was received. Disputes submitted by invoice subscribers after the sixty (60) day window may not be considered. Invoice subscribers are not eligible for refunds on amounts already paid; valid disputes will be eligible for a credit toward future billing, to be determined by Pancake acting reasonably and in good faith. Your dispute submission must include: (i) your account details; (ii) the specific charge you believe is incorrect; and (iii) a description of why you believe the charge is incorrect. Disputes submitted after the applicable window, or that do not include the required information, may not be considered. Pancake will review all valid disputes and provide a response within thirty (30) business days of receipt. You agree to contact Pancake and attempt to resolve any billing dispute through the internal dispute process described herein before initiating a chargeback or payment reversal with your financial institution or payment provider. Nothing in these Terms and Conditions limits any rights you may have under applicable law or through your financial institution; however, completing the internal dispute process first allows Pancake the opportunity to resolve the matter promptly and directly, and Pancake will use reasonable efforts to do so.

User Consent to Overage Charges

By continuing to use ShortStack beyond the limits of your plan, you acknowledge and agree that overage charges will apply in accordance with the then-current pricing schedule, and you authorize Pancake to charge such fees to the credit card on file for your account or to invoice you in accordance with the payment terms set forth herein.

Pancake reserves the right to, and you acknowledge and agree that Pancake may, modify ShortStack, including without limitation the services offered thereby, and the fees, costs and pricing associated with ShortStack at any time, subject to the notice practices described in the Modifications section below. Without limiting the generality of the foregoing, Pancake reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, ShortStack (or any part thereof) without notice. Any new features that augment or enhance the then-current version of ShortStack, including the release of new tools and resources, shall be subject to these Terms and Conditions and may result, in Pancake's sole discretion, to a price increase. Pancake shall not be liable to you, or to any third party, for any damages, costs, expenses or other liabilities related to any modification, price change, suspension or discontinuance of ShortStack.

Without limiting the foregoing, Pancake may use banner notices or similar devices to alert you to certain modifications to ShortStack or the pricing associated therewith. Alternatively, notice may consist of an email from Pancake or ShortStack to an email address associated with your account, even if we have other contact information. You also agree that Pancake may communicate with you through any available means including email, mobile number, telephone, or delivery services, including the postal service, about your ShortStack account or services associated with ShortStack. You acknowledge and agree that we shall have no liability associated with or arising from your failure to maintain accurate contact or other information, including, but not limited to, your failure to receive critical information about ShortStack or pricing.

Your ShortStack account may be upgraded, downgraded, paused or permanently deleted, subject to the terms hereof, at any time.

Upgrade Account

When you upgrade, you will immediately be charged the difference between your upgraded ShortStack account and your prior ShortStack account. If you exceed any level, limitation, or allowance for your current ShortStack account, your ShortStack account may be automatically upgraded to an account that offers a sufficient level, limitation, or allowance for your use, and you will be charged accordingly as if you initiated the upgrade. Pancake may, but is not required to, send you a notice of such automatic upgrade by electronic mail prior to the charging of your account. A paid plan cannot be changed directly to the free plan. To return to the free plan, cancel your subscription; your account reverts to the free plan at the end of the current billing period, subject to the conditions described under Cancel Subscription.

If you are subscribed to a current ShortStack plan, Campaign View and Entry Storage limits are not subject to automatic upgrade and are instead governed by the overage charges described in the Usage Limits and Overage Charges section of these Terms and Conditions.

If you were subscribed to a paid ShortStack plan prior to February 2026 and have not migrated to a current plan (a "Legacy Plan"), automatic upgrades remain applicable to all limits, including Entry Storage. For Legacy Plan subscribers, an automatic upgrade due to excess Entry Storage will be triggered when your stored entries reach 125% of your plan's Entry Storage limit. Pancake may, but is not required to, send you a notice of such automatic upgrade by electronic mail prior to the charging of your account.

Pancake does not have current plans to discontinue Legacy Plans. However, Pancake reserves the right to do so from time to time. In the event Pancake elects to discontinue a Legacy Plan, Pancake will provide Legacy Plan subscribers with no less than sixty (60) days advance written notice and sufficient time to migrate to a current plan of their choosing. Comparability between a Legacy Plan and available current plans will be determined by Pancake based on the closest matching feature set to the Legacy Plan being discontinued. If a Legacy Plan subscriber does not migrate to a current plan before the discontinuation date, Pancake reserves the right to migrate the subscriber to the current plan that most closely matches the feature set of the Legacy Plan they were previously subscribed to, as determined by Pancake acting reasonably and in good faith.

Downgrade Account

When you downgrade from a paid account to another paid account, you will receive a credit for the pro-rated difference between the new account and the old account. A paid plan cannot be changed directly to the free plan. To return to the free plan, cancel your subscription; your account reverts to the free plan at the end of the current billing period, subject to the conditions described under Cancel Subscription. You hereby acknowledge that downgrading your ShortStack account may cause the loss of content, features or capacity of your account, and that you are solely responsible for the result of any such downgrade, including without limitation, lost profits, claims, damages or other liabilities, costs or expenses.

If you wish to downgrade to a plan with a lower Entry Storage limit than your current stored entry count, you must delete stored entries until your count is at or below the Entry Storage limit of the plan you wish to downgrade to before the downgrade can be processed. Pancake will not process a downgrade request where your current stored entry count exceeds the Entry Storage limit of the requested plan. You are solely responsible for determining which entries to delete prior to downgrading, and deleted entries cannot be recovered.

Pause Account

To temporarily postpone account charges and billing, you can choose to pause your account for 30, 60 or 90 days. The pause period will commence at the end of your current billing cycle. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Your campaigns and data will be stored until your account is reactivated. While your account is paused, live campaigns will display a message that says "Currently Unavailable." New form entries will not be collected.

You may not pause your account if your stored entries exceed your plan's Entry Storage limit at the time the pause is requested. You must reduce your stored entry count to at or below your plan's Entry Storage limit before a pause request will be accepted. If you have outstanding Campaign View overages at the time your pause takes effect, any overage charges for the current billing period will be assessed at the end of that billing period in accordance with the Usage Limits and Overage Charges section of these Terms and Conditions, after which the pause will commence. Campaign View and Entry Storage counts do not accumulate during a paused period.

You can reactivate (un-pause) your account at any time before the 30, 60 or 90 day window expires. Upon reactivation, you will have complete access to your account; billing will resume immediately. If you do not reactivate your account manually, it will be automatically reactivated at the end of your 30, 60 or 90 day pause period; billing will resume immediately.

Cancel Subscription

You may cancel your paid ShortStack subscription at any time. Upon cancellation, your subscription will remain active through the end of your current billing period, during which you will retain full access to all paid features. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.

At the end of your current billing period your subscription will end and your account will revert to the free plan. Any features or functionality requiring a paid subscription will cease to operate, and the limits applicable to free accounts will apply from that point. To keep your account accessible on the free plan, your stored entries and active campaigns must be within the free plan's limits. Where they are not, your account will be disabled as described under Account Disablement for Non-Payment, and Pancake may take any of the actions described in the Free Plan Usage Limits section.

If your paid subscription lapses due to non-payment rather than voluntary cancellation, the Account Disablement for Non-Payment provisions of these Terms and Conditions apply. You will have twenty-one (21) days from the date of the missed payment to pay the outstanding balance before your account is disabled.

Permanently Delete Account

If you wish to permanently delete your ShortStack account and all associated data, you may do so at any time by (i) visiting your Account Settings or by clicking on the Account link in the navigation bar at the top of the screen and following the onscreen prompts, (ii) by requesting and confirming such permanent deletion via email at support@shortstack.com, or (iii) by submitting a support question/ticket and following the onscreen prompts. PERMANENT DELETION REQUESTS RECEIVED VIA EMAIL ARE NOT CONSIDERED FINAL UNTIL YOU RECEIVE WRITTEN CONFIRMATION FROM OUR SUPPORT TEAM. Permanent deletion requests by telephone, postal mail, or other means of communication not expressly permitted herein cannot and will not be accepted or effective.

Permanently deleting your account closes it immediately. You will be signed out, and your login and email address will be cleared, so the account cannot be accessed again and cannot be reopened through your account settings or by signing up with the same credentials. For thirty (30) days after closure you may ask Pancake to restore the account by contacting support@shortstack.com. The content of the account — together with any files uploaded by entrants — is then permanently erased from Pancake's production systems thirty (30) days after the account is closed, after which the account cannot be restored and no content or information can be recovered, including from a backup. You assume all responsibility for preserving any content or information you wish to retain prior to deletion. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.

Entries and lists you delete from within a live account follow the same schedule, measured from the deletion rather than from account closure: they are hidden immediately and permanently erased from Pancake’s production systems, together with any files uploaded by entrants, thirty (30) days later.

Following any deletion described in this section, residual copies of your content or information may persist in Pancake's backups and operational logs until those backups and logs expire under Pancake's retention schedules, within a further thirty (30) days. Such copies are not accessible to you, are not used to restore deleted data, and cannot be selectively deleted before they expire.

Dormant Free Accounts

Free accounts are subject to a dormancy limit. Where an account has no paid subscription and has not been accessed for eighteen (18) months, the account and all associated data — including campaigns, entries, and uploaded media — are deleted. Pancake may, but is not required to, notify you before an account is deleted for dormancy. To preserve an inactive account, log in at least once every eighteen (18) months, or export your data.

At any time, you may be offered a trial of a ShortStack paid plan feature subject to the terms hereof.

Payment After Trial Period Ends

If you are offered a free trial of a ShortStack paid feature and do not upgrade to the appropriate account before the trial period ends, then the feature will be removed from your account. Pancake may, but is not required to, send you a notice by electronic mail prior to the trial period ending.

Upon creating an account, you may be offered a trial of a ShortStack paid plan subject to the terms hereof.

Payment After Trial Period Ends

If you sign up for a free trial of a ShortStack paid plan, and do not cancel before the trial period ends, then your credit card will be charged at the end of the trial period for the amount of the plan you chose to trial. Thereafter, your card will continue to be charged each month or year, depending on whether you chose a monthly or annual plan, until you upgrade/downgrade/pause/cancel your account. Pancake may, but is not required to, send you a notice of the trial period ending and payment due by electronic mail prior to the charging of your account.

If you cancel/permanently delete your ShortStack account prior to the end of the trial period, then your credit card will not be charged.

Change Trial Plan

In the event that you change plans during the trial period, the plan last chosen will be the paid plan your credit card is charged for when the trial period expires.

Pancake shall not be liable for any failure or delay in the performance of its obligations under these Terms and Conditions to the extent such failure or delay is caused by circumstances beyond Pancake's reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, civil unrest, government action, labor disputes, power failures, internet or telecommunications outages, third-party service provider failures, cyberattacks, or any other cause beyond Pancake's reasonable control (each, a "Force Majeure Event"). In the event of a Force Majeure Event, Pancake's obligations will be suspended for the duration of the event. Pancake will make reasonable efforts to notify affected users and to restore service as quickly as practicable. A Force Majeure Event does not relieve you of your payment obligations for services rendered prior to the event.

Informal Resolution

Before initiating any formal dispute, you agree to first contact Pancake at support@shortstack.com and provide a written description of the dispute, your account details, and the relief you are seeking. The parties agree to attempt to resolve the dispute informally for a period of thirty (30) days from the date of notice. Completion of this informal resolution process is a mandatory prerequisite to initiating arbitration. Failure by either party to complete the informal resolution process before initiating arbitration shall be a procedural bar to the arbitration proceeding, and the arbitrator shall have the authority to dismiss any arbitration initiated without completion of this process. If the dispute is not resolved within the thirty (30) day informal resolution period, either party may proceed to binding arbitration as set forth below.

Binding Arbitration

ShortStack is a commercial product licensed for business use, and accounts are opened by businesses and by individuals acting in a commercial or professional capacity. Accordingly, except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, your use of ShortStack, or any billing or overage matters (collectively, "Disputes") shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court. Where the amount in controversy falls within the applicable threshold, the Expedited Procedures of the Commercial Arbitration Rules shall apply. The arbitration shall be conducted before a single arbitrator and shall take place in Washoe County, Nevada, or at a mutually agreed upon location; where the Commercial Arbitration Rules permit, the arbitration may be conducted on the documents alone or by videoconference. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Administrative fees, arbitrator compensation, and other costs of the arbitration shall be allocated in accordance with the AAA Commercial Arbitration Rules and the AAA fee schedule then in effect. Each party shall bear its own attorneys' fees and costs, except where an award of attorneys' fees is authorized by applicable law or by these Terms and Conditions. The arbitrator shall have no authority to award attorneys' fees except as so authorized.

If the AAA determines that its Consumer Arbitration Rules apply to a particular Dispute, those rules shall govern that Dispute, and Pancake will bear the filing, administrative, and arbitrator fees to the extent required by the AAA Consumer Due Process Protocol.

Accounts on ShortStack's free plan are not subject to the binding arbitration requirement set forth in this subsection. Disputes involving a free-plan account may be brought in any court of competent jurisdiction, subject to the Governing Law section of these Terms and Conditions, and either party may bring an individual action in small claims court. For the avoidance of doubt, the Informal Resolution, Class Action Waiver, and Jury Trial Waiver subsections continue to apply to free-plan accounts.

Where applicable local, national, or regional law prohibits mandatory arbitration in consumer contracts — including but not limited to users located in the European Union, the United Kingdom, or Switzerland — the mandatory arbitration provision shall be interpreted and applied only to the extent permitted by such applicable law. In jurisdictions where mandatory arbitration is not enforceable, disputes shall be resolved by the courts of competent jurisdiction in the user's home jurisdiction, subject to applicable local law. Regardless of jurisdiction, the informal resolution process described above remains a mandatory prerequisite to initiating any formal legal proceeding, to the fullest extent permitted by applicable law.

Exceptions

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Either party may also seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation or violation of intellectual property rights or confidential information.

Data Privacy Framework Arbitration

Nothing in this section limits, replaces, conditions, or waives any right you may have to invoke binding arbitration under Annex I of the Data Privacy Framework Principles with respect to personal data that Pancake received in reliance on the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, or the Swiss-U.S. Data Privacy Framework.

Any such claim is governed exclusively by Annex I of the Data Privacy Framework Principles and by the procedures described in our Privacy Policy, and not by the informal resolution process, the binding arbitration provisions, the class action waiver, or the jury trial waiver set forth in this section. In the event of any conflict between this section and the Data Privacy Framework Principles with respect to such a claim, the Data Privacy Framework Principles shall govern.

Class Action Waiver

YOU AND PANCAKE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, an arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, then the entirety of the arbitration provision in this section shall be null and void.

Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PANCAKE EACH WAIVE ANY RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE.

In addition to these Terms and Conditions and any other policies and requirements of Pancake, you must abide by all of the rules, regulations and other policies of Third-Party Websites, including without limitation any Statement of Rights and Responsibilities, or other terms or conditions of service. Should you fail to adhere to the policies of any Third-Party Website, and without limiting any rights of Pancake or any of your obligations hereunder, Pancake reserves the right to terminate your use of ShortStack. Even though ShortStack and Third-Party Websites are not affiliated in any manner, Pancake does not condone or support any violation of the policies of Third-Party Websites.

Pancake acknowledges that it has no intellectual property rights in any intellectual property owned by its users and uploaded to or used in ShortStack. Any such intellectual property remains the property of such ShortStack user. However, by allowing your online content to be viewed publicly, including any content developed using ShortStack, you acknowledge and agree that such public content may be freely viewed and shared. You further acknowledge and agree that Pancake is not, in any manner, responsible for the security or protection of any intellectual property or similar content uploaded to ShortStack, the enforcement of any intellectual property or similar rights with respect to such content, and that Pancake shall not be liable for any claims, damages, liabilities or other costs or expenses related thereto.

Pancake does not pre-screen or regularly screen or review any content uploaded to or used in connection with ShortStack, but reserves the right, in its sole discretion, to screen and review any content uploaded to or used in connection with ShortStack, and to remove any content found to violate these terms and conditions.

Each user shall, and hereby agrees to, indemnify and hold harmless, Pancake, and its officers, directors, shareholders, employees and affiliates, from any and all claims, losses, damages, liabilities and any other costs and expenses (including attorneys' fees), arising from or related to such user's (i) failure to comply with these Terms and Conditions, (ii) submission or posting of content using ShortStack, or (iii) any use of, access to or other activity engaged in, on or through ShortStack.

ShortStack could include technical, typographical, or photographic errors. Pancake does not warrant that any of the materials on ShortStack are accurate, complete, or current. Pancake may make changes to ShortStack at any time without notice. Pancake does not, however, make any commitment to update ShortStack.

Pancake has not reviewed all of the sites linked to ShortStack and is not responsible for the content of any such linked website. The inclusion of any link does not imply endorsement by Pancake of the site or application. Use of any such linked website is at the user's own risk.

Pancake reserves the right to revise these Terms and Conditions at any time without notice. By using ShortStack, you are agreeing to be bound by the then current version of these Terms and Conditions. Notwithstanding the foregoing, where Pancake makes material changes to publicly available plan pricing, or introduces new charges applicable to existing paid subscribers, Pancake will use reasonable efforts to notify affected customers by email to the address on file before those changes take effect. Where a change affects existing subscribers, Pancake generally maintains those subscribers on their existing plan terms; where migration to a different plan is necessary, Pancake will provide advance written notice and a reasonable period in which to migrate. Notice is effective when sent. Pancake's right to proceed with a change is not conditioned on your acknowledgement, consent, or response, and a failure to respond to such notice does not prevent the change from taking effect. It is your sole responsibility to maintain a valid and accessible email address on file with your account to receive such notifications. New customers signing up after any pricing change takes effect will be subject to the updated pricing immediately upon account creation.

Any claim under these Terms and Conditions or otherwise related to ShortStack or Pancake that is not subject to arbitration pursuant to the Dispute Resolution section of these Terms and Conditions shall be governed by the laws of the State of Nevada without regard to its conflict of law provisions, and shall be exclusively resolved by a state or federal court located in Washoe County, Nevada. You agree to submit to the personal jurisdiction of the courts located within Washoe County, Nevada, for the purpose of litigating all such claims. Notwithstanding the above, you agree that Pancake shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction. For users located in jurisdictions where applicable local law prohibits mandatory arbitration or the application of foreign choice-of-law provisions in consumer contracts — including but not limited to users in the European Union, the United Kingdom, and Switzerland — disputes shall be governed by the laws of and resolved in the courts of the user's home jurisdiction, to the extent required by applicable local law.

If any provision of these Terms and Conditions is found by a court of competent jurisdiction or arbitrator to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the provision; and if a court or arbitrator finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms and Conditions will not be affected in any way.

You agree that these Terms and Conditions, together with the ShortStack Privacy Policy and any other documents expressly incorporated herein by reference, including without limitation the Data Processing Addendum available at /data-processing/, constitute the entire, complete and exclusive agreement between you and us regarding ShortStack, and supersede all prior agreements and understandings, whether written or oral, or whether established by custom, practice, policy or precedent, with respect to the subject matter of these Terms and Conditions — except that where Customer and Pancake have entered into a separately executed order form, Statement of Work, master services agreement, or other written agreement signed by both parties, that agreement governs to the extent of any conflict with respect to its subject matter. In the event of conflict, the order of precedence is: (a) any such separately executed agreement; (b) the Data Processing Addendum, with respect to the processing of personal data; and (c) these Terms and Conditions.

Pancake may assign these Terms and Conditions, in whole, together with the Data Processing Addendum and any other agreement between the parties, to a successor in interest in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets or equity, provided that the successor assumes Pancake's obligations under them. Pancake will provide notice of any such assignment without undue delay. You may not assign these Terms and Conditions, or any rights or obligations under them, without Pancake's prior written consent, except to a successor in interest in connection with a transaction of the same kind.

Our failure to act with respect to a breach of these Terms and Conditions by you or others does not waive our right to act with respect to that breach or subsequent similar or other breaches.

Pancake Laboratories Inc./ShortStack.com is a non-EU provider with no VAT registration. VAT does not apply to any payment.