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Getting help

Support hours, troubleshooting basics, and how to reach us.

8 articles

How long will it take to get help? At ShortStack, we strive to respond to support emails as quickly as possible—typically within a few hours of receiving them. Most read Frequently asked questions As many as you need! Most read Additional help resources ShortStack provides a variety of resources to assist you with your campaigns. Most read How to access your browser's console log When a bug or error occurs with your ShortStack campaign, Feed, or Comment Import, the support team might ask for a screenshot of your browser's console log. Error messages and what they mean Look up a ShortStack error message by its exact wording to see what it means and how to fix it. ShortStack branded footers If you are on a Free, Launch, Build, or Scale Plan, you will see a footer at the bottom of your published campaigns. Resource request Are you unable to find a video or help doc that answers your questions? Changelog Every change we ship to ShortStack, newest first — new features, updates to existing ones, and changes to our policies.

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Building a campaign Widgets Publishing & embedding Managing entries Creating emails Social media tools Analytics & data Entry security & best practices Contest rules & compliance Account & billing Campaign checklists Free tools

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