How long will it take to get help?
At ShortStack, we strive to respond to support emails as quickly as possible—typically within a few hours of receiving them. However, complex requests requiring developer-level expertise may take longer to address.
Support availability
Response times
Weekends and Holidays: Response times may be longer during these periods, but rest assured, our team is working hard to assist you.
Email Support: Available 24/7.
Live chat support
Our Live Chat Support is generally available during the following hours:
- Monday – Thursday: 8:45 AM – 4:00 PM (PST)
- Friday: 8:45 AM – 12:00 PM (PST)
Phone support and training
While we do not provide phone support, we’re happy to help new users with training or a demo.
Schedule a call with our team using our calendar for a personalized session.
Additional support resources
Explore our extensive library of self-service resources:
Help Documentation: Step-by-step guides to get you started.
Video Library: Available on ShortStack's YouTube channel.
Related resources
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