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New accounts & protecting deliverability

All plans Last reviewed

When a new account saves an email that contains links, ShortStack holds it until support has reviewed the account. During business hours this usually takes minutes; at weekends, up to 24 hours. Once your account is approved, you can activate that email, and later emails with links send without a review.

Why emails from new accounts are reviewed

Email that contains links is the main way phishing and spam get sent. Reviewing new accounts before their links go out keeps those messages off ShortStack, which keeps the platform's sending reputation strong, so your emails, and everyone else's, keep reaching inboxes.

What you see

When you save an email with links from a new account, the email wizard shows an account review notice at the top. You may also see:

Your account must be manually reviewed before including links in your emails

The email is saved as Inactive, and support is alerted straight away.

What happens next

  1. Support reviews your account and the email against our Terms and Conditions. During business hours this usually takes minutes; at weekends, up to 24 hours.
  2. Once you're approved, the review notice no longer appears in the email wizard.
  3. Activate your email. Open it and click Save & Activate, or Save & Schedule for a follow-up or scheduled email. Any later emails with links can be activated straight away.

If it's taking longer

If the notice is still there after one full business day:

  • check your inbox for a message from support asking for more information;
  • email support@shortstack.com with the name of your email.

FAQs

Can I edit my email while it's waiting for review?

Yes. You can change the text, design and link destinations, and your changes are saved.

Which links start a review?

Any link to another website, including tracking links, in an email from a new account.

Can I send the email now if I remove the links?

Yes. An email without links can be activated straight away.

Does every email need a review?

No. The review is for the account, not each email. Once support approves your account, your emails with links send without one.

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