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Custom Domains Manager

Max plan Last reviewed

The Custom Domains Manager lists every custom domain your campaigns are published to, whether its DNS is verified, and how many campaigns use it. You add a domain when you publish a campaign to it, not here. Delete a domain here once no campaign is published to it. Open it from Manage → Custom Domains. Custom domains need the Max plan or higher.

What you can do in the Custom Domains Manager

ToDo this
See which domains your campaigns useLook at the info panes.
Check a domain's DNS is set upLook at its DNS Status.
See how many campaigns use a domainLook at its Campaign Count.
Remove a domain you no longer useDelete it.
Add a new domainPublish a campaign to it. See Publishing your campaign using a custom domain.

Before you start

  • Custom domains need the Max plan or higher.
  • A domain is added when you publish a campaign to it, not in the Custom Domains Manager.
  • A domain can only be deleted once no campaign is published to it. Deleting it doesn't delete any campaigns.

Open the Custom Domains Manager

Click Manage in the navigation menu, then Custom Domains, or go straight to the Custom Domains Manager.

What's on the page

Each custom domain has an info pane showing:

DetailWhat it shows
Domain URLThe domain or subdomain, such as contests.my-company.com.
Creation DateWhen the domain was added to your account.
DNS StatusVerified when the domain's DNS records point to ShortStack, or Unverified when they don't yet.
Campaign CountHow many campaigns are published to the domain.

Click the arrow on the right of a domain to see its options.

Delete a custom domain

  1. Unpublish every campaign published to the domain. See How to unpublish (uninstall) a campaign.
  2. In the Custom Domains Manager, click the arrow on the right of the domain.
  3. Choose Delete.

If something goes wrong

What you seeWhat to do
DNS Status shows UnverifiedThe domain's DNS records don't point to ShortStack yet. Check them with your registrar against the records ShortStack needs. DNS changes can take up to 48 hours.
Delete isn't offered for a domainA campaign is still published to it. Its Campaign Count shows how many. Unpublish them, then delete the domain.
A domain you expect isn't listedNo campaign has been published to it yet. Publish a campaign with Custom Domain on the Publish step.

FAQs

How do I add a custom domain?

Set up its DNS records with your domain registrar, then publish a campaign to it with Custom Domain on the Publish step. The domain appears in the Custom Domains Manager after that. See Publishing your campaign using a custom domain.

Does deleting a custom domain delete my campaigns?

No. You can only delete a domain once every campaign published to it has been unpublished, and those campaigns stay in your account.

Can I use a domain again after I delete it?

Yes. Publish a campaign to it again and it's added back to the Custom Domains Manager.

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