My Profile

Q: How do I stop getting announcement emails from ShortStack?

On My Profile, under Email Preferences , uncheck Send me announcements and best practice emails .

Q: How do I change my password?

Click Edit in the Username & Password section. See Updating your login information , which also lists the password requirements.

Q: Where do I find my User ID?

At the top of My Profile, in the User Info section. Support may ask for it when you get in touch.

All plans Last reviewed November 5, 2026

My Profile holds your own details in ShortStack — your name, company and time zone, your username, email and password, whether two-factor authentication is on, and which emails ShortStack sends you. Open it from Settings → My Profile.

What you can do on My Profile

To	Do this
Change your name, company or time zone	Click Edit in User Info.
Change your username, email or password	Click Edit in Username & Password. See Updating your login information.
Turn two-factor authentication on or off	See Setting up two-factor authentication.
Choose which emails ShortStack sends you	Use the checkboxes in Email Preferences.

Open My Profile

Click Settings at the bottom of the navigation menu, then My Profile, or go straight to My Profile.

User info

Shows your User ID, Full Name, Company Name and Time Zone. Click Edit to change them. Your User ID can't be changed.

Username & password

Shows your Username, Email and Password, and whether two-factor authentication is enabled. Click Edit to change them or to turn two-factor authentication on or off.

Email preferences

Checkbox	What you get
Send me announcements and best practice emails	News about ShortStack features, and tips for running campaigns.
Send me billing notification emails	Emails about your plan and billing.

If something goes wrong

What you see	What to do
You can't find Plan & Billing in the Settings menu	You're signed in as a member of someone else's team, and only the account owner sees Plan & Billing. See Payment.
You're locked out because you lost your authenticator app	Email support@shortstack.com.

FAQs

How do I stop getting announcement emails from ShortStack?

On My Profile, under Email Preferences, uncheck Send me announcements and best practice emails.

How do I change my password?

Click Edit in the Username & Password section. See Updating your login information, which also lists the password requirements.

Where do I find my User ID?

At the top of My Profile, in the User Info section. Support may ask for it when you get in touch.

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