Where are the entries?

All plans Last reviewed October 28, 2026

Entries are saved to the Entries Manager, under the list your form is connected to. If none are arriving, check that your campaign is live, the form is visible, and entry restrictions or reCAPTCHA aren't stopping people from submitting. Find what you're seeing below for the cause and the fix.

Start with the quick checks. If the problem continues, find what you're seeing below.

Quick checks

Your campaign is published and live.
The form isn't hidden by its visibility settings, such as dates, times or countries.
You're looking at the list the form is connected to, with no filters hiding entries.
Entry restrictions, such as a repeat or total entry limit, aren't stopping new entries.
You've tested the published campaign with an email address that hasn't entered yet.

I can't find entries that were submitted

You're looking at a different list. Every form saves entries to its own list. In the Campaign Builder, click the inbox icon on the Form Container. The Entries Manager opens filtered to that form's list.
A filter is hiding them. The Entries Manager shows only the entries that match your filters. Clear the filters and look again.
They're test entries. Entries submitted in the Campaign Builder's preview while it's set to Test Entries are hidden in the Entries Manager. To see them, open Other in the Filters sidebar, tick Show Only Test Entries, then click Apply filters.

Entries don't show on my campaign

To show entries on your campaign, such as in a photo gallery, you need an Entry Display Widget.

The widget isn't there. Add an Entry Display Widget to the campaign.
It's connected to a different list. Connect it to the same list as your form.
It's hidden. Check its visibility settings.
They're test entries. Entries submitted in the Campaign Builder's preview while it's set to Test Entries never show on the live campaign. Switch the preview back to Live Entries, or enter on the published campaign.
The entries aren't approved. If the gallery is set to hide unapproved entries, approve them in the Entries Manager or in Entry Details.

Nobody can enter

The campaign isn't live. Publish it, then open the published link to check.
The form is hidden. In the Form Container's settings, check Visibility for dates, times or countries that hide it. See Widget visibility.
The total entry limit has been reached. The Maximum Entries Limit in the form's Entry restrictions counts every entry across all forms connected to the same list. Raise the limit or turn it off.
reCAPTCHA is too strict. Lower the Sensitivity Level in Campaign Settings > Security. See Restricting entries using reCAPTCHA.

One person can't enter

They've already entered. The form's repeat entry limit applies per email address or login. With Email Address, Gmail addresses that differ only by dots count as the same address.
Something on their device is getting in the way. Ask them which device and browser they used, what network they were on, such as work Wi-Fi or mobile data, and for the exact error message or a screenshot.

Not many people are entering

If the form works when you test it, the campaign needs more visitors. Share it on your social channels, in your email newsletter and on your website. For ideas, see The essential guide to online contest marketing.

Still stuck

Contact support@shortstack.com with:

the campaign link, and the page it's embedded on if it's embedded;
the entrant's device, browser and network;
the exact error message, or a screenshot.

FAQs

Where do I find the entries for one campaign?

In the Campaign Builder, click the inbox icon on the campaign's Form Container. The Entries Manager opens filtered to that form's list.

Why can I enter my own campaign only once?

Your form limits repeat entries. Test with a different email address, or change the limit in the form's Entry restrictions.

Does the maximum entries limit count each form separately?

No. It counts every entry across all Form Containers connected to the same list.

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