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Entry Details

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Entry Details shows everything one person submitted, including their form answers, location, uploaded file, votes and labels. It's also where you approve, label, edit, adjust votes for or delete that entry. Open it from the Entries Manager by hovering over an entry and clicking View Details. Deleting an entry can't be undone.

What you can do in Entry Details

ToDo this
See everything an entrant submittedOpen the entry. Their details are listed down the page.
Approve or unapprove the entryTick or untick the box at the top right of the preview.
Label the entry, for example as a winnerType in the Labels field.
See every vote, point and referralClick the vote count at the top left of the preview.
Add or remove votesAdjust votes or points.
Fix a mistake in the entryEdit the entry.
Find other entries with the same detail, such as the same countryClick the filter icon next to that line.
Get the entrant's Refer-a-Friend linkClick Referral Link URL. It appears once the campaign is live.
See which prize code they gotLook for the code next to the trophy icon.
Remove the entryClick Delete Entry. This can't be undone.

Before you start

  • Entry Details opens from the Entries Manager, which you can reach from the Dashboard or the Campaign Builder.
  • Prev and Next at the top move to the previous or next entry in the Entries Manager's list.
  • Team Members see Custom Field labels only for fields they have access to. See the FAQs below.
  • Deleted entries can't be recovered. To set an entry aside instead, label it or unapprove it.

Open an entry

  1. Open the Entries Manager.
  2. Hover over the entry and click View Details.

What's on the page

AreaWhat it shows
Navigation barBack to the Entries Manager, Prev and Next to move between entries, and Edit to change the entry.
Entry dataName and email, location and IP address, entry information, and any other data collected. Click the filter icon next to a line to find entries with the same value, or the Edit Campaign icon next to the campaign name to open it in the Campaign Builder.
PreviewThe image, video or file submitted. View Original shows it at full size, with its file size and dimensions. For entries from Instagram, TikTok, Vimeo or YouTube, View Original Post opens the source post.
ApprovalThe box at the top right of the preview. Ticked means approved. Galleries set to hide unapproved entries show only approved ones.
Votes and pointsThe count at the top left of the preview. Click it to see each vote, point and referral.
LabelsLabels on this entry. Use them to mark winners, judges' picks or a segment of your list.
Referral Link URLThe entrant's Refer-a-Friend link, once the campaign is live.
Delete EntryRemoves the entry permanently.

Adjust votes or points

  1. Click the vote count at the top left of the preview to open the Points/Votes page.
  2. Click New Adjustment.
  3. Enter the number of votes to add, or a negative number to remove votes.
  4. Add a note explaining why, so anyone checking the entry later knows, then click Save.

The Points/Votes page lists every vote and point with its date and amount, and every referral with its Entry ID, points and date.

Edit an entry

  1. Click Edit in the navigation bar.
  2. Change what you need, such as the title, description, name, email, address, phone number or age.
  3. To remove the uploaded file, click the trash can at the top right of its preview. To add or replace one, click Add File below the preview and choose the new file. Changing an entry's file needs the Build plan or higher.
  4. Save your changes.

Your changes are saved exactly as you type them, so double-check email addresses and other details. Editing is for correcting small mistakes in an entry.

If something goes wrong

What you seeWhat to do
A Team Member sees Custom_text_1 instead of a field's labelOpen the Field Library and tag the Custom Field with their name.
A small red icon on the entry in the Entries ManagerThe entry couldn't be sent to one of your integrations. Open Entry Details to see the full error message. See Form integrations.
There's no Referral Link URLThe link appears once the campaign is live. Publish the campaign, then check again.
An entrant says their votes weren't countedClick the vote count to see every vote with its date and time. To correct the total, adjust the votes.

FAQs

Can I get an entry back after deleting it?

No. Deleted entries can't be recovered. If you might need the entry later, label it or unapprove it instead.

Can I add or remove votes on an entry?

Yes. Click the vote count at the top left of the entry's preview, then New Adjustment. Enter a positive number to add votes or a negative number to remove them, and add a note saying why.

Why can't a Team Member see a Custom Field's label?

What a Team Member sees depends on their access. Without access to a Custom Field, they see a placeholder such as Custom_text_1 instead of its label, such as Store Location. To show them the label, open the Field Library and tag the Custom Field with their name.

How do I see which prize code an entrant got?

Open their Entry Details. The code appears next to the trophy icon.

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