Understanding campaign view and entry limits

All plans Last reviewed November 5, 2026

Every ShortStack plan includes a number of campaign views each month and a number of entries you can store. Views reset on your billing date each month; stored entries are a running total that doesn't reset. On a paid plan, going over either is charged as an overage. On the Free plan there are no charges, but campaigns stop accepting entries at the limit.

Your plan's limits

Plan	Campaign views each month	Stored entries
Free	500	200
Launch	25,000	5,000
Build	100,000	20,000
Scale	300,000	60,000
Max	750,000	150,000

Enterprise limits are set per contract. Your current use is under Usage on Plan & Billing. To compare everything each plan includes, see Pricing.

Before you start

Views reset each month; stored entries don't. Views reset on your billing date. Stored entries are the total in your account at any time.
Overages are charged in full blocks. One view over the limit is charged as a full block of 10,000 views.
On the Free plan, nothing is charged, but campaigns stop accepting entries at the entry limit, and ShortStack branding appears on your campaigns when you go over the view limit.

Campaign views

A view is counted each time a visitor loads one of your campaigns. Loading your embed code on a page doesn't count: only a campaign a visitor can actually see does. With the global embed code, a pop-up set to show on one page is counted only when it shows there.

Views are counted across all your published campaigns, and reset each month on your billing date. If your billing date is the 5th, your views reset on the 5th.

Stored entries

An entry is any form submission or social media entry in your account, including imported comments and Instagram posts collected by a hashtag feed. The limit is the total stored at any time, across every list. It doesn't reset each month.

To lower your total, delete entries you no longer need in the Entries Manager, or have old entries deleted automatically in Account Settings. Export any you want to keep first.

Overage charges

Plan	Each extra 10,000 views	Each extra 1,000 stored entries, each month
Free	No charge. ShortStack branding appears on your campaigns.	No charge. Campaigns stop accepting entries.
Launch	$6.70	$3.33
Build	$5.50	$2.73
Scale	$3.60	$1.78
Max	$2.50	$1.50

Prices are in US dollars. Overages appear on your statement.

Annual plans

Annual plans paid by card are measured month by month: each month has its own allowance, and nothing is pooled across the year. Any overage is charged to your card each month on your billing date. If your billing date is October 1, overages are charged on the 1st of each month.

If something goes wrong

What you see	What to do
Your Free plan campaign stopped accepting entries	You've reached 200 stored entries. Delete entries you don't need, or upgrade your plan.
You were charged an overage you didn't expect	Check Usage on Plan & Billing. If you think the charge is wrong, email support@shortstack.com within 30 days of the charge.
You're close to your entry limit	Delete or automatically delete old entries. Archiving a list doesn't lower your total.

FAQs

Does my embed code count as a view on every page of my site?

No. A view is counted only when a visitor actually sees a campaign. With the global embed code, a pop-up set to show on one page counts only when it shows there.

Does deleting entries lower my stored entries?

Yes. Stored entries are the entries in your account right now, so deleting entries frees up room straight away. Archiving a list doesn't. See Archiving & deleting your content.

On an annual plan, are views pooled across the year?

No. Each month has its own allowance, and any overage is charged monthly.

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