Payment

What you can do on the Payment tab

To	Do this
Change the card you pay with	Click Edit in Payment Method.
Change who receives statements and renewal notices	Click Edit in Billing Contact.
Add your organization's name to your statements	Click Edit in Billing Contact.

Before you start

• Only the account owner can change payment details. Team members, including Admins, can't see Plan & Billing.
• We accept Visa, MasterCard and American Express, and debit cards with the Visa or MasterCard logo.

Open the Payment tab

Click Settings at the bottom of the navigation menu, then Plan & Billing, then the Payment tab, or go straight to the Payment tab.

Payment method

Shows the card on file.

1. Click Edit.
2. Enter the new card details.
3. Click Save.

Billing contact

Field	What it's for
Email	Receives your statements and renewal notices.
Phone	Optional. Used only in rare cases.
Organization	Optional. Appears on your statements.

Click Edit, make your changes, then click Save.

If a payment fails

1. For 21 days, we keep trying to charge the card on file. Your account and live campaigns keep working.
2. If payment still isn't collected, your paid plan is cancelled and your account moves to the Free plan.
3. If your account uses more than the Free plan allows, it's disabled: your data is kept, but live campaigns stop until the balance is paid.
4. A disabled account is permanently deleted 90 days after it's disabled.

To stop this, update your card as soon as you're told a payment failed. The full terms are in our Terms and Conditions.

If something goes wrong

What you see	What to do
Plan & Billing isn't in the Settings menu	You're signed in as a team member. Click your name at the top right, choose Switch Team, and pick your own account. If the account isn't yours, ask its owner to update the payment details.
Statements go to the wrong person	Change the email in Billing Contact.
A payment failed	Update the card in Payment Method. See If a payment fails.

FAQs

Which cards do you accept?

Visa, MasterCard and American Express, and debit cards with the Visa or MasterCard logo.

Who gets my statements and renewal notices?

The email address in the Billing Contact section. Change it there to send them to someone else, such as your accounts team.

What happens if my payment fails?

We keep trying to charge your card for 21 days, and your account and live campaigns keep working meanwhile. If payment still isn't collected, your plan is cancelled and your account moves to the Free plan. See If a payment fails.

Related resources

• Plan & Billing
• Statements
• Billing frequently asked questions