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Creating and managing Company Profiles

All plans Last reviewed

A Company Profile holds the business name and address that appear in every email's footer, as the CAN-SPAM Act requires, plus your default From address, sender name, time zone and double opt-in setting. Each email uses one profile. Every plan has one profile, and the Max and Enterprise plans can add more, such as one per brand or client.

What a Company Profile holds

SettingWhat it doesIf left blank
Company details: business name, street address, city, state or province, postal code, countryAppear in the footer of every email that uses the profile. All are required except the apartment or suite number.Required.
Industry TypeDescribes your business. Optional.—
Default From EmailThe From address for emails that don't set their own. Click a ShortStack no-reply address to fill it in.no-reply@campaign-mail-1.com
Default From Name (sender name)The name recipients see the email is from.The business name.
TimezoneYour business's time zone.—
Require Double Opt-InFollow-up and scheduled emails go only to entrants who click the subscribe link in your autoresponder. See How to create double opt-in emails.Off.
Subscription and unsubscribe messagesWhat people see after they click the subscribe or unsubscribe link.A standard message thanking them for subscribing, or confirming they're unsubscribed.
SendGrid API key (Advanced settings)Sends emails using this profile through your SendGrid account. See Setting up and connecting SendGrid.Emails send through ShortStack.

For which From address to use, see Creating autoresponder emails.

Create or edit a Company Profile

  1. Go to the Emails Manager and open any email, or click New Email and choose any type. You can also start from the envelope icon in the Campaign Builder.
  2. Click the Company Profile name at the top of the email wizard.
  3. Fill in or change the details, then click Save and Select.

If you opened a new email only to reach the profile, close the wizard and choose Don't Save. Your profile changes are already saved.

Add another Company Profile

Additional profiles are included in the Max and Enterprise plans. Compare plans.

  1. Open any email and click the Company Profile name.
  2. Click All Profiles, then Add New Profile.
  3. Fill in the details and click Save and Select.

To use a different profile for an email, click the profile name in that email's wizard and choose another.

FAQs

If I edit a Company Profile, do my existing emails change?

Emails using the profile pick up its business name, address and double opt-in setting. An email with its own From Name or From Email Address keeps them; one with those fields blank uses the profile's new defaults.

If someone unsubscribes, do they stop getting all my emails?

They stop getting emails sent with the Company Profile they unsubscribed from. If you use more than one profile, they can still receive emails sent with your other profiles.

Where do I find Company Profiles? There's no menu for them.

Company Profiles open from the email wizard. Create or open any email and click the profile name at the top.

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