Statements

Q: Where are my statements emailed?

To the email in the Billing Contact section of the Payment tab . They're sent each month, or each year on an annual plan.

All paid plans Last reviewed November 5, 2026

The Statements tab of Plan & Billing lists every statement for your ShortStack account, newest first. Click a statement's date to view, print or download it. Each one shows your plan charge and any overages for views or entries. Statements are also emailed to your billing contact.

What you can do on the Statements tab

To	Do this
See what you were charged	Click a statement's date.
Print or download a statement	Click its date, then print or save it.
Change who receives statements by email	Change the email on the Payment tab.

Before you start

Only the account owner can see statements. Team members, including Admins, can't see Plan & Billing.
Statements are emailed too, to your billing contact: monthly, or yearly on an annual plan.

Open the Statements tab

Click Settings at the bottom of the navigation menu, then Plan & Billing, then the Statements tab, or go straight to the Statements tab.

What's on a statement

Charge	When it appears
Plan	Every statement: your monthly or annual plan.
Overages	When you went over your plan's campaign views or stored entries. See Understanding campaign view and entry limits.
Team member seats	Grandfathered plans only. Current plans include their seats and don't charge for them separately.

If a payment didn't go through on the statement date, the statement keeps that date and shows the date the payment was made.

If something goes wrong

What you see	What to do
You're not getting statement emails	Check the email in Billing Contact, and your spam folder.
A charge looks wrong	Email support@shortstack.com within 30 days of the charge, with the charge and why you think it's wrong. See Billing frequently asked questions.
The Statements tab isn't there	Only the account owner can see Plan & Billing. Switch to your own account with Switch Team in the menu under your name, or ask the account owner.

FAQs

Where are my statements emailed?

To the email in the Billing Contact section of the Payment tab. They're sent each month, or each year on an annual plan.

What's on a statement?

Your plan charge and any overage charges for campaign views or stored entries. Statements on grandfathered plans can also show extra team member seats.

My payment went through late. Which date does the statement show?

The statement keeps its original date. The date the payment was made is shown on the statement.

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