Setting up two-factor authentication

Before you start

• You need an authenticator app on your phone or computer, such as Google Authenticator or Authy.
• 2FA is set per login. Turning it on protects your own login. On a team, each team member turns it on for themselves.

Turn on two-factor authentication

1. Go to My Profile: click Settings at the bottom of the navigation menu, then My Profile.
2. In Username & Password, click Edit and check Enable two-factor authentication.
3. In your authenticator app, scan the QR code, or enter the secret key.
4. Enter the code the app shows, then click Save.

My Profile now shows Two-factor authentication ENABLED.

Log in with two-factor authentication

1. Log in with your email and password as usual.
2. Open your authenticator app and find the code for ShortStack.
3. Enter the code and click Validate.

Turn off two-factor authentication

On My Profile, click Edit in Username & Password, uncheck Enable two-factor authentication, and click Save.

If something goes wrong

What you see	What to do
You lost your phone or authenticator app	Email support@shortstack.com.
The code isn't accepted	Codes change every few seconds. Enter the code the app shows now. If it still fails, check the time on your phone is set automatically.

FAQs

I lost my phone or authenticator app. How do I log in?

Email support@shortstack.com and we'll help you get back into your account.

How do I turn two-factor authentication off?

On My Profile, click Edit in Username & Password, uncheck Enable two-factor authentication, and click Save.

Which authenticator apps work?

Any app that scans a QR code or takes a secret key to make login codes, such as Google Authenticator or Authy.

Related resources

• My Profile
• Updating your login information
• Jumping into a team on ShortStack