Updating your login information

All plans Last reviewed October 8, 2026

Update your username, email, or password from Settings → My Profile on the Dashboard: click Edit in the Username & Password section, change what you need, and click Save. To hand an account to someone else, create a new username and password and share those with the new owner.

Getting there

From the Dashboard:

Click on the Settings option at the bottom of the navigation menu.
Select My Profile from the menu.

Updating your username, email, & password

Click Edit in the Username & Password section.
Update your Username, Email, or Password as needed.
Click the blue Save button.

Password requirements

Your password must:

Be at least 12 characters long.
Not repeat the same character more than 4 times in a row (for example, aaaaa).
Not use simple sequences, such as 12345 or qwerty.
Not include parts of your name, the word "shortstack," or other common parts of weak passwords.
Not appear in the Have I Been Pwned database, a public list of passwords exposed in data breaches.

If your current password doesn't meet these requirements

If your password doesn't meet the requirements, you'll see a warning banner when you log in. You'll be required to change your password after a few more logins, or after December 1, 2026, whichever comes first.
If your password appears in a data breach, you'll be required to change it right away.

Note: For security reasons, ShortStack Support can't set a password for you. If you're locked out, we can send you a password reset email instead.

Transferring your account to another person

Create a new username and password (the password must meet the password requirements), share these with the new owner, and instruct them to change the password.
Disconnect any linked Facebook account.
Update the email address to the new owner’s.
If you have a paid subscription, ensure the new owner updates payment information.