Skip to main content

New Introducing the Holiday Hub — seasonal templates and ideas to plan your holiday campaigns in one place.Introducing the Holiday Hub.Explore the Holiday Hub

Landing Pages Pop-ups Contests & Sweepstakes Refer-a-Friend Quizzes Social Media Instant Win Analytics Customize Everything 🎁 Free Tools View All Features
Pricing Templates
Blog Why ShortStack Enterprise & Agencies Help center
Start Free Today Book Demo Hire Us Log in to your account

Updating your login information

All plans Last reviewed

Change your username, email or password on My Profile — click Edit in Username & Password, make your changes and click Save. Passwords must be at least 12 characters and can't be a known breached password. To hand the account to someone else, change the login to theirs.

Before you start

  • Your login is yours alone. On a team, each team member has their own login. To give someone access without sharing yours, invite them. See ShortStack for Teams.
  • Support can't set a password for you. If you're locked out, we can send you a password reset email.

Change your username, email or password

  1. Go to My Profile: click Settings at the bottom of the navigation menu, then My Profile.
  2. Click Edit in Username & Password.
  3. Change your Username, Email or Password.
  4. Click Save.

Password requirements

Your password must:

  • Be at least 12 characters long.
  • Not repeat the same character more than 4 times in a row, such as aaaaa.
  • Not use simple sequences, such as 12345 or qwerty.
  • Not include parts of your name, the word "shortstack", or other common parts of weak passwords.
  • Not appear in the Have I Been Pwned database, a public list of passwords exposed in data breaches.

If your current password doesn't meet the requirements

  • It doesn't meet the requirements: you'll see a warning banner when you log in. You'll have to change it after a few more logins, or after December 1, 2026, whichever comes first.
  • It has appeared in a data breach: you'll have to change it right away.

Transfer your account to someone else

  1. Change the username and password to new ones, give them to the new owner, and ask them to change the password.
  2. Disconnect any linked Facebook account.
  3. Change the email to the new owner's.
  4. On a paid plan, have the new owner update the payment details. See Payment.

If something goes wrong

What you seeWhat to do
Your new password isn't acceptedCheck it against the password requirements. A password from a data breach is refused even if it's long.
You're locked outEmail support@shortstack.com and we'll send you a password reset email.
You lost your authenticator appEmail support@shortstack.com. See Setting up two-factor authentication.

FAQs

Can ShortStack support set a password for me?

No. For security, support can't set or see your password. If you're locked out, we can send you a password reset email.

Why am I being asked to change my password?

Your current password doesn't meet the password requirements, or it has appeared in a data breach. A breached password has to be changed right away.

How do I give my ShortStack account to someone else?

Change the login and email to the new owner's, and have them update the payment details. See Transfer your account to someone else.

Was this helpful?