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Account Settings

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Account Settings is where you can have ShortStack automatically delete entries once they're older than a number of months you choose. It means you don't keep entrants' personal data longer than you need it, and it keeps your stored entries under your plan's limit. Open it from Settings → Account Settings. It's available on every plan.

What you can do in Account Settings

ToDo this
Delete entries automatically once they reach a certain ageTurn on automatic deletion.
Stop deleting entries automaticallyUncheck the box in Account Settings.

Account Settings has this one setting. Your profile, password and email preferences are on My Profile. Your plan, payment and statements are on Plan & Billing.

Before you start

  • Entries are deleted for good. They can't be restored, so export any you want to keep first. See Exporting entry data.
  • It deletes entries, not lists. Your lists and campaigns stay, and campaigns keep collecting new entries.
  • It applies to every entry in your account, in every list, once the entry is older than the number of months you set.

Open Account Settings

Click Settings at the bottom of the navigation menu, then Account Settings, or go straight to Account Settings.

Delete old entries automatically

  1. Check the box to turn on automatic deletion.
  2. Set the number of months. Entries older than that are deleted.

To stop, uncheck the box. Entries that were already deleted don't come back.

Why use it

  • Protect your entrants' data. Entries hold people's personal details. Deleting them automatically means you don't keep that data longer than you need it, which privacy rules such as GDPR ask of you.
  • Stay under your entry limit. Your plan stores a set number of entries, and that total doesn't reset each month. Deleting entries you no longer need keeps you under the limit and avoids overage charges. See Understanding campaign view and entry limits.

If something goes wrong

What you seeWhat to do
Entries you needed are missingCheck whether automatic deletion is on and how many months it's set to. Entries it deleted can't be restored. To stop it deleting more, uncheck the box or raise the number of months.
You're still over your entry limitOnly entries older than the months you set are deleted. Lower the number of months, or delete entries in the Entries Manager.

FAQs

Does automatic deletion delete my lists too?

No. It deletes only the entries. Your lists, and the campaigns that save to them, stay as they are.

Can I get entries back after they're deleted automatically?

No. Entries deleted this way are gone for good. Export any you want to keep from the Entries Manager before they reach the age you set.

Is there a way to delete old entries myself instead?

Yes. Filter the Entries Manager to the entries you want to remove and delete them there. See Archiving & deleting your content.

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