Archiving & deleting your content

Archive or delete?

	Archive	Delete
What it does	Hides the item from the Manager.	Removes the item for good.
Can you undo it?	Yes, for campaigns, lists and emails: restore them any time. No, for fields.	No.
Use it when	You're finished with something but might want it again, or want to tidy up.	You're sure you'll never need it, or you need to free up stored entries.
Available for	Campaigns, lists and emails. Fields in the Field Library are archived too, but that can't be undone.	Content in every Manager.

Before you start

• Deleting can't be undone. If you're not sure, archive instead, or export what you need first.
• Archived lists still count toward your stored entries. Only deleting entries frees up room. See Understanding campaign view and entry limits.
• Deleting a list deletes its entries.
• Content that's in use can't be deleted. Unpublish a campaign before deleting it. Remove a file, theme or integration profile from every campaign using it first.

Archive content

1. Open the Manager that holds the content: the Campaigns Manager, Lists Manager or Emails Manager.
2. Click the item's info pane to select it. To select several, click and drag your cursor across them.
3. Click Archive in the bar at the top.

Find and restore archived content

1. In the Manager, turn on Show Archived in the filters.
2. Select the item you want back.
3. Click Restore in the bar at the top.

Delete content

1. Open the Manager that holds the content.
2. Click the item's info pane to select it. To select several, click and drag your cursor across them.
3. Click Delete in the bar at the top, then confirm.

To delete one item, you can also choose Delete from the menu on its info pane.

Delete entries

Delete entries in the Entries Manager. Filter it to the entries you want to remove, then use Delete all entries to delete every entry that matches your filters.

To delete old entries automatically, set an age limit in Account Settings.

If something goes wrong

What you see	What to do
You deleted something by mistake	Email support@shortstack.com straight away. Support can sometimes restore it, but it isn't guaranteed.
You can't delete a campaign	It's still published. Unpublish it, then delete it.
"This media is currently in use and cannot be deleted."	A campaign is using the file. Remove it from the campaign, then delete it. See Media Manager.
You can't delete a theme	A campaign is using it. Change that campaign's theme first. See Themes Manager.
An archived item is missing	Turn on Show Archived in the Manager's filters.
You're still over your entry limit after archiving	Archiving doesn't free up room. Delete entries you no longer need.

FAQs

Does archiving a list free up room in my entry allowance?

No. Entries in archived lists still count toward your plan's stored entries. To free up room, delete entries you no longer need. Export any you want to keep first.

I deleted something by accident. Can it be restored?

You can't restore it yourself. Email support@shortstack.com straight away. Support can sometimes restore deleted content, but it isn't guaranteed, and the sooner you ask, the better the chance.

Why can't I delete something?

It's probably in use. A published campaign, or a file, theme or integration profile a campaign is using, can't be deleted until you unpublish it or remove it from the campaign. See If something goes wrong.

Related resources

• Entries Manager
• Campaigns Manager
• Lists Manager
• Account Settings
• How to delete entries (video)